Shipping Please allow 1-2 business days to process your order prior to shipping. Orders placed on Friday, Saturday or Sunday will be processed the following Monday. Your credit card will not be charged until your order has been shipped.
*Unfortunately, we are unable to ship to PO Boxes. ** We reserve the right to hold orders due to security concerns.
Domestic Orders Orders shipped outside Canada are subject to international shipping rates
International Orders We ship worldwide with Canada Post International Priority Mail. Shipping rates are determined according to package weight.
Other Delivery Options At Nouvo, we also offer UPS Ground Shipping, UPS Second Day Air and UPS Next Day Air – shipping rates are determined according to package weight.
Taxes & Brokerage As required by Canadian law, taxes will be applied to your total order (cost of goods plus all shipping and handling). This will be reflected in your order total at checkout. All applicable taxes will be charged based on the province your order is being shipped to.
Return Policy Nouvo is the brand by AS Nouvo Living Limited, we stand behind our products. We're proud of the quality, value and wide selection of products we sell. We guarantee that Nouvo products shall be free from defects in material or workmanship. If for any reason you are not completely satisfied with Nouvo products, we will do everything we can to put a smile back on your face.
Simply, return the products for replacement or refund at any time within 45 days of your purchase with original invoice. No Questions Asked.
Before doing so, please kindly note: - Returned items must be in perfect, unused condition, with all original tags and in the original packaging. After 45 days, we will NOT accept returns for any reason. -Buyers are responsible for all shipping costs associated with the return process. -Shipping charges are NOT refundable.
E-mail inquiries will be replied from Monday to Friday during regular business hours. Please provide the following: Original invoice number When did you buy your product? Which product would you like to return? Full Name, Address and Email Address
IMPORTANT: Please do not send back orders before contacting us.
We will not accept returns or exchanges on used items or items without original packaging under any circumstances. Unless an incorrect or damaged item has been sent to you, the shipping charge will be your responsibility. If you change your mind about the product, you must send the package with the freight prepaid otherwise the package will be refused. * Buyers are responsible for all shipping costs associated with the return process. We strongly recommend you insure your package(s) and/or purchase delivery confirmation, as we are not liable for items that are lost or damaged while in transit. Non-standard shipping services purchased by the buyer in relation to the original purchase, including upgraded and international shipping, are the sole responsibility of the buyer and are non-refundable. You may expect your refund or exchange to process within two (2) weeks of the delivery date to us, assuming the above conditions are met; this includes credit card and money order refunds and exchanges shipped out. This return policy is only available to customers of Canada and/or the United States. For other countries outside of North America, please see our Foreign Country Return Policy.
ORDERS RETURNED AFTER 45 DAYS Products are NOT eligible for return or exchange after forty-five (45) days.
FOREIGN COUNTRY RETURN POLICY Our foreign return/exchange policy is implemented on a case-by-case basis. Because of the rise of shipping costs, customs fees, and taxes, we do our best to accommodate such requests within our discretion, though always with customer satisfaction in mind.
NOTICE AS Nouvo Living Limited reserves the right to amend this Return Policy at any time by posting the amended terms on this page. As well, AS Nouvo Living Limited and its affiliates reserve the right to refuse a return for any reason.